We believe customers are central to everything – including generating new business.
As word of mouth from trusted friends and colleagues becomes a more significant factor in business growth, companies must create a customer base that sees dedicated service as the rule, not the exception.
That’s where customer service metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Revenue Churn are essential metrics to track regularly, showing how happy your customers are and how that impacts your bottom line.
In this workbook, easily calculate and track ten crucial customer service metrics and KPIs in one place without worrying about double-checking your work or scouring the internet for the right formula. The workbook is free and can be put to use today for your company.